Refund policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return. To be eligible, your item must be:
• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase
To start a return, please contact us at [your email address]. Do not send your item back without contacting us first.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
• First, check your bank account again
• Then contact your credit card company (it may take some time before your refund is officially posted)
• Next, contact your bank
If you’ve done all of this and still have not received your refund, please contact us at [your email address].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email address].
Non-Returnable Items
The following items are not eligible for return:
• Gift cards
• Downloadable software products
• Health and personal care items (if opened)